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Flawless Delivery Hospitality Certification

This experiential workshop brings hospitality employees together for a two-day training, including an overnight at a local hotel to be certified in Flawless Delivery©. Participants will also enjoy dinner at a local eatery that will include our Four Course Hospitality Training and local speakers from the industry. Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless customer service. This certification provides a standard for 21st century service that supports individual career development as well as the industry’s growth as a whole. This certification is practical and implementable. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry.

​Benefits to Employees

  • ​Professional development
  • Gain confidence
  • Learn new skills that will help in any job
  • Develop empathy with guests and coworkers
  • Hear from seasoned tourism and government leaders how important Flawless customer service is to the industry and the community
  • Develop a network of peers
  • Move from job to career
  • Position for advancement

Benefits to Employers

  • Employees develop customer service, problem-solving and internal communication skills training
  • Employees feel engaged and excited about their work
  • Employees go above and beyond expectations
  • Retain employees longer
  • Build your workforce from within
  • Increase Guest Satisfaction Survey scores
  • Create satisfied customers who will return often
  • Helps further a company culture conducive to outstanding service at every level.

Benefits to Community

  • ​When visitors have exceptional hospitality service, they are likely to return and support more businesses in the area, bringing more economic development to local communities
  • Improved industry ability to provide services, and therefore contribute to economic development in the region
  • Expands hospitality choices in recovering and growing economies