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  • Home
    • About
    • Contact Us
    • Staff >
      • Sally Brown
      • Erin Hackenmueller
      • Candace Johnson
      • Arturo S. Menefee, Ph.D.
      • Brian Rushing
      • Zack Summy
      • Martha Whitson
  • Programs
    • Alabama Birding Trails
    • Alabama Indigenous Mound Trail
    • Alabama Communities of Excellence
    • Leadership Development
    • Outdoor Recreation
    • Planning and Community Development
    • Tourism Development
    • Your Town Alabama
  • Projects
    • Alabama Innovation Engine
    • AmeriCorps VISTA
    • Arts, Culture and Heritage Project
    • Books for the Black Belt
    • Equitable Neighborhoods Initiative
    • Flawless Delivery
    • I-22 Corridor Strategic Development
    • Landmark Projects
    • Living Legends
    • Mural >
      • Submit a Mural
  • Partners
  • More...
    • Tool Kits
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Flawless Delivery Hospitality Certification

This experiential workshop brings hospitality employees together for a two-day training, including an overnight at a local hotel to be certified in Flawless Delivery©. Participants will also enjoy dinner at a local eatery that will include our Four Course Hospitality Training and local speakers from the industry. Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless customer service. This certification provides a standard for 21st century service that supports individual career development as well as the industry’s growth as a whole. This certification is practical and implementable. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry.

​Benefits to Employees

  • ​Professional development
  • Gain confidence
  • Learn new skills that will help in any job
  • Develop empathy with guests and coworkers
  • Hear from seasoned tourism and government leaders how important Flawless customer service is to the industry and the community
  • Develop a network of peers
  • Move from job to career
  • Position for advancement

Benefits to Employers

  • Employees develop customer service, problem-solving and internal communication skills training
  • Employees feel engaged and excited about their work
  • Employees go above and beyond expectations
  • Retain employees longer
  • Build your workforce from within
  • Increase Guest Satisfaction Survey scores
  • Create satisfied customers who will return often
  • Helps further a company culture conducive to outstanding service at every level.

Benefits to Community

  • ​When visitors have exceptional hospitality service, they are likely to return and support more businesses in the area, bringing more economic development to local communities
  • Improved industry ability to provide services, and therefore contribute to economic development in the region
  • Expands hospitality choices in recovering and growing economies
Host Requirements
Facility Requirements

Schedule of Events

The training sessions will take place 8 a.m. - 8:30 p.m. on Day 1 and 8:30 a.m. - 4 p.m. on Day 2. Participants will stay overnight at the hotel.

No upcoming trainings near you? Fill out our interest form!

Interest Form
Aug 16-17, 2023
Calhoun County

Register by Aug 4

​Aug 14-15, 2023
Pell City, St. Clair County

Register by Aug 2

July 10-11, 2023
Auburn, Lee County

Register by June 26
June 19-20, 2023
Tuscaloosa, Tuscaloosa County

Register by June 07
May 15-16, 2023
Auburn & Opelika, Lee County
​
Registration is closed.
April 24-25, 2023
Birmingham, Jefferson County

Registration is closed.

March 13-14, 2023
Greenville, Butler County

Registration is closed.

Feb 15-16, 2023
Eufaula, Barbour County

Registration is closed.
Jan 17-18, 2023
Atmore, Escambia County

Registration is closed.
Dec 12-13, 2022
Alexander City, Tallapoosa County

Registration is closed.
Nov 16-17, 2022
Thomasville, Clarke County

Registration is closed.
Nov 14-15, 2022
Selma, Dallas County

Registration is closed.
Oct 11-12, 2022
Enterprise, Coffee County

Registration is closed.
Sep 19-20, 2022
Jasper, Walker County

Registration is closed.

FDHC in the News

Flawless Delivery Hospitality Training Course hosted in the Camellia City 
The Greenville Advocate 
March 22, 2023 

​
Alabama hospitality professionals in Lake Martin area are upping their game 
Alabama Newscenter 
January 11, 2023
Selma hotel employees participate in hospitality training program
WSFA 12 News
November 15, 2022
Hospitality training sessions being held in Selma, Thomasville
Selma Sun
November 14, 2022
Hospitality industry mirrors Boll Weevil Monument story
The Enterprise Ledger
October 12, 2022
Wiregrass hotel workers stay resilient in post pandemic world
WTVY News 4
​October 12, 2022
​‘Enhanced hospitality’ focus of two-day training in Enterprise
The Dothan Eagle
​October 11, 2022
State tourism workforce training program coming to Enterprise
​WTVY News 4
​October 6, 2022

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The University of Alabama 
Center for Economic Development -
Box 870138
Tuscaloosa, AL  35487
​621 Greensboro Avenue
Tuscaloosa, AL 35401
Phone - 205.348.7058
Fax - 205.348.6974
email - uced@ua.edu
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