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Flawless Delivery Hospitality Certification

for Hotel Frontline Workers

This two-day experiential workshop brings hotel employees together as guests at a hotel to be certified in Flawless Delivery©. Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless customer service. This certification provides a standard for 21st century service that supports individual career development as well as the industry’s growth as a whole. This certification is practical and implementable. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry.

​Benefits to Employees

  • ​Professional development
  • Gain confidence
  • Learn new skills that will help in any job
  • Develop empathy with guests and coworkers
  • Hear from seasoned tourism and government leaders how important Flawless customer service is to the industry and the community
  • Develop a network of peers
  • Move from job to career
  • Position for advancement

Benefits to Employers

  • Employees develop customer service, problem-solving and internal communication skills training
  • Employees feel engaged and excited about their work
  • Employees go above and beyond expectations
  • Retain employees longer
  • Build your workforce from within
  • Increase Guest Satisfaction Survey scores
  • Create satisfied customers who will return often
  • Helps further a company culture conducive to outstanding service at every level.

Benefits to Community

  • ​When visitors have exceptional hospitality service, they are likely to return and support more businesses in the area, bringing more economic development to local communities
  • Improved industry ability to provide services, and therefore contribute to economic development in the region
  • Expands hospitality choices in recovering and growing economies

Schedule of Events

The training sessions will take place 8 a.m. - 8:30 p.m. on Day 1 and 8:30 a.m. - 4 p.m. on Day 2. Participants will stay overnight at the hotel.
Feb 13-14, 2023
Eufaula, Barbour County
Lakepoint State Park
104 Lakepoint Dr.
Eufaula, AL 36027

Register by Feb 6
Jan 17-18, 2023
Atmore, Escambia County
Fairfield Inn and Suites
112 Lakeview Circle
Atmore, AL 36502

Register by Jan 9
Dec 12-13, 2022
Alexander City, Tallapoosa County
Lake Martin Innovation Center
175 Aliant Pkwy
Alexander City, AL 35010

Registration is closed.
Nov 16-17, 2022
Thomasville, Clarke County
Holiday Inn Express Thomasville
30040 Highway 43
Thomasville, AL, 36784

Registration is closed.
Nov 14-15, 2022
Selma, Dallas County
St. James Hotel
​1200 Water Ave.
Selma, AL, 36701

Registration is closed.
Oct 11-12, 2022
Enterprise, Coffee County
Hampton Inn & Suites
8 West Pointe Court
Enterprise, AL, 36330

Registration is closed.
Sep 19-20, 2022
Jasper, Walker County
Sleep Inn & Suites
3711 Industrial Court
​Jasper, AL, 35501

Registration is closed.

FDHC in the News

Selma hotel employees participate in hospitality training program
WSFA 12 News
November 15, 2022
Hospitality training sessions being held in Selma, Thomasville
Selma Sun
November 14, 2022
Hospitality industry mirrors Boll Weevil Monument story
The Enterprise Ledger
October 12, 2022
Wiregrass hotel workers stay resilient in post pandemic world
WTVY News 4
​October 12, 2022
​‘Enhanced hospitality’ focus of two-day training in Enterprise
The Dothan Eagle
​October 11, 2022
State tourism workforce training program coming to Enterprise
​WTVY News 4
​October 6, 2022
New training program designed to strengthen state’s tourism workforce
Alabama Political Reporter
September 16, 2022