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  • Home
    • About
    • Contact Us
    • Staff
  • Projects/Programs
    • Alabama Indigenous Mound Trail
    • Alabama Birding Trails
    • Alabama Communities of Excellence
    • Alabama Innovation Engine
    • AmeriCorps VISTA
    • Arts, Culture and Heritage
    • Books for the Black Belt
    • Landmark Projects
    • Leadership Development
    • Living Legends
    • Outdoor Recreation
    • Planning and Community Development
    • Tourism Development
    • Your Town Alabama
  • Partners
  • Tool Kits
  • Mural
    • Submit a Mural
  • BETTER West Alabama
    • BETTER Newsletter
  • Flawless Delivery
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Flawless Delivery Hospitality Certification

for Hotel Frontline Workers

This two-day experiential workshop brings hotel employees together as guests at a hotel to be certified in Flawless Delivery©. Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless customer service. This certification provides a standard for 21st century service that supports individual career development as well as the industry’s growth as a whole. This certification is practical and implementable. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry.

​Benefits to Employees

  • ​Professional development
  • Gain confidence
  • Learn new skills that will help in any job
  • Develop empathy with guests and coworkers
  • Hear from seasoned tourism and government leaders how important Flawless customer service is to the industry and the community
  • Develop a network of peers
  • Move from job to career
  • Position for advancement

Benefits to Employers

  • Employees develop customer service, problem-solving and internal communication skills training
  • Employees feel engaged and excited about their work
  • Employees go above and beyond expectations
  • Retain employees longer
  • Build your workforce from within
  • Increase Guest Satisfaction Survey scores
  • Create satisfied customers who will return often
  • Helps further a company culture conducive to outstanding service at every level.

Benefits to Community

  • ​When visitors have exceptional hospitality service, they are likely to return and support more businesses in the area, bringing more economic development to local communities
  • Improved industry ability to provide services, and therefore contribute to economic development in the region
  • Expands hospitality choices in recovering and growing economies

Schedule of Events

The training sessions will take place 8 a.m. - 8:30 p.m. on Day 1 and 8:30 a.m. - 4 p.m. on Day 2. Participants will stay overnight at the hotel.
Sep 19-20, 2022
Walker County: 
Sleep Inn & Suites
3711 Industrial Court
​Jasper, AL, 35501

Register by Sept 9
Oct 11-12, 2022
​Coffee County: Hampton Inn & Suites

8 West Pointe Court
Enterprise, AL, 36330

Register by Oct 3
Nov 14-15, 2022
Dallas County: St. James Hotel

1200 Water Ave.
Selma, AL, 36701

Register by Nov 4

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ABOUT

ALABAMA BIRDING TRAILS
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ALABAMA INNOVATION ENGINE

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AMERICORPS VISTA

ARTS, CULTURE AND HERITAGE
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​BOOKS FOR THE BLACK BELT

​CONTACT ​​

LANDMARK

LIVING LEGENDS

OUTDOOR RECREATION PLANNING AND DEVELOPMENT

PLANNING AND COMMUNITY DEVELOPMENT

STAFF

THE UNIVERSITY OF ALABAMA

TOOL KITS

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TOURISM DEVELOPMENT

YOUR TOWN ALABAMA





The University of Alabama 
Center for Economic Development -
Box 870138
Tuscaloosa, AL  35487
​621 Greensboro Avenue
Tuscaloosa, AL 35401
Phone - 205.348.7058
Fax - 205.348.6974
email - uced@ua.edu
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 The University of Alabama 254 Rose Administration Box 870114 Tuscaloosa, AL 35487-0114 (205) 348-4890 © Copyright 2020 All Rights Reserved