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Flawless Delivery Hospitality Certification

This experiential workshop brings hospitality employees together for a two-day training, including an overnight at a local hotel to be certified in Flawless Delivery©. Participants will also enjoy dinner at a local eatery that will include our Four Course Hospitality Training and local speakers from the industry. Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless customer service. This certification provides a standard for 21st century service that supports individual career development as well as the industry’s growth as a whole. This certification is practical and implementable. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry.

​Benefits to Employees

  • ​Professional development
  • Gain confidence
  • Learn new skills that will help in any job
  • Develop empathy with guests and coworkers
  • Hear from seasoned tourism and government leaders how important Flawless customer service is to the industry and the community
  • Develop a network of peers
  • Move from job to career
  • Position for advancement

Benefits to Employers

  • Employees develop customer service, problem-solving and internal communication skills training
  • Employees feel engaged and excited about their work
  • Employees go above and beyond expectations
  • Retain employees longer
  • Build your workforce from within
  • Increase Guest Satisfaction Survey scores
  • Create satisfied customers who will return often
  • Helps further a company culture conducive to outstanding service at every level.

Benefits to Community

  • ​When visitors have exceptional hospitality service, they are likely to return and support more businesses in the area, bringing more economic development to local communities
  • Improved industry ability to provide services, and therefore contribute to economic development in the region
  • Expands hospitality choices in recovering and growing economies

Schedule of Events

The training sessions will take place 8 a.m. - 8:30 p.m. on Day 1 and 8:30 a.m. - 4 p.m. on Day 2. Participants will stay overnight at the hotel.

No upcoming trainings near you? Fill out our interest form!

Interest Form
Aug 16-17, 2023
Calhoun County
Register by Aug 4

​Aug 14-15, 2023
Pell City, St. Clair County
Register by Aug 2
July 10-11, 2023
Auburn, Lee County
Register by June 26
June 19-20, 2023
Tuscaloosa, Tuscaloosa County
Register by June 07
May 15-16, 2023
Auburn & Opelika, Lee County​
Registration is closed.
April 24-25, 2023
Birmingham, Jefferson County
Registration is closed.

March 13-14, 2023
Greenville, Butler County
Registration is closed.
Feb 15-16, 2023
Eufaula, Barbour County
Registration is closed.
Jan 17-18, 2023
Atmore, Escambia County
Registration is closed.
Dec 12-13, 2022
Alexander City, Tallapoosa County
Registration is closed.
Nov 16-17, 2022
Thomasville, Clarke County
Registration is closed.
Nov 14-15, 2022
Selma, Dallas County
Registration is closed.
Oct 11-12, 2022
Enterprise, Coffee County
Registration is closed.
Sep 19-20, 2022
Jasper, Walker County
Registration is closed.

FDHC in the News

Flawless Delivery Hospitality Training Course hosted in the Camellia City 
The Greenville Advocate 
March 22, 2023 
​
Alabama hospitality professionals in Lake Martin area are upping their game 
Alabama Newscenter 
January 11, 2023
Selma hotel employees participate in hospitality training program
WSFA 12 News
November 15, 2022
Hospitality training sessions being held in Selma, Thomasville
Selma Sun
November 14, 2022
Hospitality industry mirrors Boll Weevil Monument story
The Enterprise Ledger
October 12, 2022
Wiregrass hotel workers stay resilient in post pandemic world
WTVY News 4
​October 12, 2022
​‘Enhanced hospitality’ focus of two-day training in Enterprise
The Dothan Eagle
​October 11, 2022
State tourism workforce training program coming to Enterprise
​WTVY News 4
​October 6, 2022