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Flawless Delivery Hospitality Certification

for Hotel Frontline Workers

This two-day experiential workshop brings hotel employees together as guests at a hotel to be certified in Flawless Delivery©. Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless customer service. This certification provides a standard for 21st century service that supports individual career development as well as the industry’s growth as a whole. This certification is practical and implementable. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry.

​Benefits to Employees

  • ​Professional development
  • Gain confidence
  • Learn new skills that will help in any job
  • Develop empathy with guests and coworkers
  • Hear from seasoned tourism and government leaders how important Flawless customer service is to the industry and the community
  • Develop a network of peers
  • Move from job to career
  • Position for advancement

Benefits to Employers

  • Employees develop customer service, problem-solving and internal communication skills training
  • Employees feel engaged and excited about their work
  • Employees go above and beyond expectations
  • Retain employees longer
  • Build your workforce from within
  • Increase Guest Satisfaction Survey scores
  • Create satisfied customers who will return often
  • Helps further a company culture conducive to outstanding service at every level.

Benefits to Community

  • ​When visitors have exceptional hospitality service, they are likely to return and support more businesses in the area, bringing more economic development to local communities
  • Improved industry ability to provide services, and therefore contribute to economic development in the region
  • Expands hospitality choices in recovering and growing economies

Schedule of Events

The training sessions will take place 8 a.m. - 8:30 p.m. on Day 1 and 8:30 a.m. - 4 p.m. on Day 2. Participants will stay overnight at the hotel.
Sep 19-20, 2022
Walker County: Sleep Inn & Suites
3711 Industrial Court
​Jasper, AL, 35501

Register by Sept 9
Oct 11-12, 2022
​Coffee County: Hampton Inn & Suites
8 West Pointe Court
Enterprise, AL, 36330

Register by Oct 3
Nov 14-15, 2022
Dallas County: St. James Hotel
1200 Water Ave.
Selma, AL, 36701

Register by Nov 4