Flawless Delivery Hospitality Certification
for Hotel Frontline Workers
This two-day experiential workshop brings hotel employees together as guests at a hotel to be certified in Flawless Delivery©. Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless customer service. This certification provides a standard for 21st century service that supports individual career development as well as the industry’s growth as a whole. This certification is practical and implementable. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry.
Benefits to Employees
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Benefits to Employers
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Benefits to Community
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Schedule of Events
The training sessions will take place 8 a.m. - 8:30 p.m. on Day 1 and 8:30 a.m. - 4 p.m. on Day 2. Participants will stay overnight at the hotel.
Sep 19-20, 2022
Walker County: Sleep Inn & Suites 3711 Industrial Court Jasper, AL, 35501 Register by Sept 9 |
Oct 11-12, 2022
Coffee County: Hampton Inn & Suites 8 West Pointe Court Enterprise, AL, 36330 Register by Oct 3 |