Hospitality Resources and Training
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hos·pi·tal·i·ty The friendly and generous reception and entertainment of guests, visitors, or strangers. |
Hospitality in your community and Tourism Resources
Ezell's Fish Camp, Lavaca, Choctaw County
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The importance of small details of social interaction between staff and client such as maintaining eye contact, friendly greetings, physical appearance and body language are important tools in hospitality. They can make the difference between a guest recommending your establishment to a friend, or feeling that your business was cold and uninviting. To begin to provide hospitality for your community, it is important to know all the resources available. Using the “Hospitality in your community” resource below, find the “Community Assets Inventory” to give you information on the places you have to market. Then use the “Community Resources Inventory” for a current and thorough listing of the organizations and people that can be called on or coordinated to expand a town’s current offerings. Although developing this information takes time and effort, the information will be utilized locally and can enhance your hospitality to visitors.
Resources also found below are a hospitality training guide and an introduction to working with tourism in Alabama. | ||
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Tourism Partners trained to use Trip Advisor
In Spring 2018 UACED offered Alabama Tourism Partners an opportunity to receive virtual training from a regional Trip Advisor representative. 10 counties took advantage of this opportunity and after the training were able to ask questions about listing their tourism attraction directly to the Trip advisor representative. Often the venues in the area do not have a digital presence and a Trip Advisor listing will allow for direct contact with visitors and help drive more traffic to that tourism attraction. After the training tourism partners commented that they now feel confident that they have to tools needed to successful list their venue on Trip Advisor and respond to comments promptly.
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Click here to view presentation.
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