Flawless Delivery Hospitality Certification

for Hotel Frontline Workers

This two-day experiential workshop brings hotel employees together as guests at a hotel to be certified in Flawless Delivery©. Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless customer service. This certification provides a standard for 21st century service that supports individual career development as well as the industry’s growth as a whole. This certification is practical and implementable. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry.

Fairfield Inn & Suites
Atmore, Escambia County
​
​January 17-18, 2023
Day 1: 8 a.m. - 8:30 p.m.
Day 2: 8:30 a.m. - 4 p.m.

112 Lakeview Circle
Atmore, AL 36502


The training sessions will take place 8 a.m. - 8:30 p.m. on Day 1 and 8:30 a.m. - 4 p.m. on Day 2. Participants will stay overnight at the Fairfield Inn & Suites in Atmore.

Registration is closed.