Flawless Delivery Hospitality Certification

for Hotel Frontline Workers

This two-day experiential workshop brings hotel employees together as guests at a hotel to be certified in Flawless Delivery©. Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless customer service. This certification provides a standard for 21st century service that supports individual career development as well as the industry’s growth as a whole. This certification is practical and implementable. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry.

Lakepoint State Park
Eufaula, Barbour County
​
February 15-16, 2023
Day 1: 8 a.m. - 8:30 p.m.
Day 2: 8:30 a.m. - 4 p.m.

104 Lakepoint Dr.
Eufaula, AL 36027


The training sessions will take place 8 a.m. - 8:30 p.m. on Day 1 and 8:30 a.m. - 4 p.m. on Day 2. Participants will stay overnight at Lakepoint State Park in Eufaula, AL.
​Please register each attendee individually by February 6.