Flawless Delivery Hospitality Certification

This experiential workshop brings hospitality employees together for a two-day training, including an overnight at a local hotel to be certified in Flawless Delivery©. Participants will also enjoy dinner at a local eatery that will include our Four Course Hospitality Training and local speakers from the industry. Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless customer service. This certification provides a standard for 21st century service that supports individual career development as well as the industry’s growth as a whole. This certification is practical and implementable. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry.
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Daphne, Baldwin County
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September 23-24, 2024
Day 1: 8:30 a.m. - 6:30 p.m.
Day 2: 8:30 a.m. - 4 p.m.

Training will take place at:​​
Hilton Garden Inn
29546 N. Main Street
Daphne, AL 36526


Sign-in opens at 7:30 a.m. on Day 1. The training sessions will take place 8:30 a.m. - 6:30 p.m. on Day 1 and 8:30 a.m. - 4 p.m. on Day 2. Participants will stay overnight at the Hilton Garden Inn. If you have a question about workshop logistics, please contact Rusti Price at [email protected] or 205-910-0279.

​Please register each attendee individually by September 16th. 
There is a 10-person minimum for registration. If the minimum is not met by the registration deadline, the event will be canceled.